Moving may not always be as easy as we would like. This section is designed to provide you with the answers to many of your questions. It is part of our commitment to make your move easier in every way. Pre-Plan Your Move A Customer Care Representative is assigned to assist you with your move from the time you have decided to move to the first day your are in your new house. Your Customer Care Representative will guide you through every step of the move and provide you with all the necessary information from your employer's moving policies. A pre-move survey is scheduled prior to your move date. You will need to be present on this day. If our are not available have someone close to you to be present. Make sure he or she is familiar with your move plans. Be prepared to show the surveyor everything your are planning to move. Begin disposing of items you do not plan on taking with you to your new house. Pre-planning is the most important step in the move process. Packing Your Customer Care Representative will discuss packing and loading dates with you prior to your move date. If your plans change call your Customer Care Representative as soon as possible. During the busy summer season certain dates may be difficult to request. Do not pack important documents, such as, driver's license or passports if moving to another country or airline tickets. Items that can not be packed or moved:     Ammunition Aerosal Cans Batteries Cleaning Fluids Flammables Perishables Paints Live Plants Most refrigerators, washers, dryers and other electrical or mechanical appliances require special precautions to assure safe transportation. It is the owner's responsibility to see that these appliances are prepared for safe transportation before they are loaded on the van. If you need assistance in this area contact your Customer Care Representative. Your packing and loading crew will disassembled any items, such as, bed frames for safe transportation and will reassembled at destination. Some items will require special assembly, I.E. grandfather clocks, waterbeds and pool tables. Your Customer Care Representative will schedule third party services to prepare these special items for transportation. Storage If you are unable to have all your items delivered to your new residence, your belongings can be stored in a United Agent's warehouse. Your Customer Care Representative will discuss your employer's policies on storage of your belongings. If your belongings are placed in SIT (Storage in Transit), this means your items are temporarily stored at either origin or destination until a final destination is available. If your items are in Permanent (Long-Term) Storage, this means your have exceeded 180 days of SIT and your storage is converted to permanent storage or your have planned to not have all your items delivered to your permanent residence. Items going into storage need to be packed separately. Be sure to tell your packer which items are to go into storage. These items will be inventoried and packed separately. Do not place items in storage that you may need during the summer or winter seasons. Access charges are applied when taking items out of storage. Moving your Pet Pets are an important member of the family and are happiest when in familiar surroundings. Your pet cannot be carried on the moving van. The usual mode of transportation is in the family car. Travel arrangements should be completed as far in advance of move day as possible. Your Customer Care Representative is able to assist you with these arrangements and offer helpful suggestions. Check destination state's pet entry regulations and apply for any necessary permits. Have your veterinarian give you pet a check-up and health documents. Obtain travel identification tags for your pet include you name and destination address or an alternate person to contact in case you are not able to be located. Feed your pet no less than six hours before departure.